> ## Documentation Index
> Fetch the complete documentation index at: https://docs.benefitflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trouble logging in?

> Fixes for password problems, missing verification codes, and emails that don't arrive.

Most login problems come down to one of three things: a password that won't take, a verification code that doesn't show up, or an email that never arrives. Work through the section that matches what you're seeing.

<Tip>
  Password not cooperating? You don't need it. Enter your email on the sign-in page and choose **one-time code** instead. We'll email you a code that signs you in directly.
</Tip>

## Your password isn't working

1. Skip the password entirely. On the sign-in page, choose **one-time code** and we'll email you a code that gets you in, no password required.
2. Remove extra spaces. Copying and pasting your email often grabs a trailing space, which causes a login error.
3. Still stuck? Email [customerteam@benefit-flow.com](mailto:customerteam@benefit-flow.com) and we'll get you in.

## Your verification code didn't arrive

Codes show up in two situations: you chose to **sign in with a one-time code** (emailed, expires in 15 minutes), or your organization uses **multi-factor authentication** and sends a code by email or text after you enter your password. If yours doesn't show up:

* **Email code:** check your spam or junk folder, and make sure emails from benefit-flow\.com aren't blocked by your email security.
* **Text code:** confirm your phone number includes the country code. For U.S. numbers that's `+1` before the area code (for example, `+15551234567`).
* Sign-in codes expire after 15 minutes; MFA codes expire after a few minutes. Both are single-use. If yours expired, request a new one and the old one stops working.

See [Multi-Factor Authentication](/knowledge-base/getting-started-first-login#multi-factor-authentication-mfa) for what each method looks like.

## You never got your welcome email

The welcome email comes from [onboarding@benefit-flow.com](mailto:onboarding@benefit-flow.com). If it didn't land:

* Check your spam or junk folder.
* Ask your IT team to allow email from benefit-flow\.com. Some company filters quarantine our messages.
* Ask your admin to resend your invite from the **Team Management** page.

<Tip>
  Still locked out after trying these? Email [customerteam@benefit-flow.com](mailto:customerteam@benefit-flow.com) and we'll get you in.
</Tip>