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How to leverage your existing broker relationships to secure referrals

Using BenefitFlow for Account Management and Referrals

BenefitFlow can be an excellent tool for account management and obtaining customer referrals from your broker relationships. Identifying Your Territory:
  • Identify your territory (e.g., Ohio) and filter down to brokerages with office locations in that area.
Creating and Exporting Lists:
  • Export the list of brokerages to see who you are working with and who you are not.
  • Use this to decide where to spend your time.
Leveraging Existing Relationships:
  • Click into a brokerage you have a relationship with (e.g., McGohan).
  • Access their office locations and identify offices not on your radar.
  • Use connections from known offices (e.g., Dublin or Columbus, Ohio) to get introductions to other offices (e.g., Cincinnati, Ohio).
Researching Employers:
  • Access the client list of a known office and research employers you haven’t talked to.
  • Dive into employer profiles to understand their policies and where your product could fit.
  • Use the history tab to understand enrollment trends, broker commissions, and carrier premiums.
Employer Contacts:
  • Use the employer contacts tab to identify decision-makers at the employer level.
  • Have these contacts ready when talking to your broker contacts.
Broker Contact Database:
  • Dive into the broker contact database to identify producers at the office you may not be aware of.
  • Use the “Years at Company” filter to find newer producers and use your contacts to help make introductions.
Last modified on February 12, 2026