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Most login problems come down to one of three things: a password that won’t take, a verification code that doesn’t show up, or an email that never arrives. Work through the section that matches what you’re seeing.
Password not cooperating? You don’t need it. Enter your email on the sign-in page and choose one-time code instead. We’ll email you a code that signs you in directly.

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Your password isn’t working

  1. Skip the password entirely. On the sign-in page, choose one-time code and we’ll email you a code that gets you in, no password required.
  2. Remove extra spaces. Copying and pasting your email often grabs a trailing space, which causes a login error.
  3. Still stuck? Email customerteam@benefit-flow.com and we’ll get you in.

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Your verification code didn’t arrive

Codes show up in two situations: you chose to sign in with a one-time code (emailed, expires in 15 minutes), or your organization uses multi-factor authentication and sends a code by email or text after you enter your password. If yours doesn’t show up:
  • Email code: check your spam or junk folder, and make sure emails from benefit-flow.com aren’t blocked by your email security.
  • Text code: confirm your phone number includes the country code. For U.S. numbers that’s +1 before the area code (for example, +15551234567).
  • Sign-in codes expire after 15 minutes; MFA codes expire after a few minutes. Both are single-use. If yours expired, request a new one and the old one stops working.
See Multi-Factor Authentication for what each method looks like.

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You never got your welcome email

The welcome email comes from onboarding@benefit-flow.com. If it didn’t land:
  • Check your spam or junk folder.
  • Ask your IT team to allow email from benefit-flow.com. Some company filters quarantine our messages.
  • Ask your admin to resend your invite from the Team Management page.
Still locked out after trying these? Email customerteam@benefit-flow.com and we’ll get you in.
Last modified on July 24, 2026